Terms and Conditions

Mystery Retreats Ltd. 

Terms and Conditions

1. Introduction

Mystery Retreats Ltd. provides mystery trips within the UK. By booking a trip with us, you (“the Customer”) agree to the following terms and conditions, which govern all services provided by Mystery Retreats Ltd.

2. Booking and Confirmation

2.1 Eligibility: You must be at least 18 years of age to book a trip.
2.2 Booking Process: Once a booking request is submitted, it will be reviewed, and a confirmation email will be sent with booking details.
2.3 Payment: Full payment is required at the time of booking to secure your reservation. Payment methods accepted include credit/debit cards and bank transfers.
2.4 Surprise Element: The exact details of your trip, including location and itinerary, will be kept confidential and revealed at the designated time. The Customer acknowledges that they are booking a surprise experience and agree to the nature of this service.

3. Pricing and Inclusions

3.1 Our Packages: Our pricing includes accommodation ONLY unless stated.
3.2 Exclusions: Unless specified, meals, drinks, personal expenses, and additional activities not pre-arranged are not included.
3.3 Price Adjustments: Prices may vary depending on availability, peak seasons, or additional Customer requests. Any adjustments will be communicated to you before the trip.

4. Changes and Cancellations

4.1 Customer Cancellations:

• Cancellations made more than 30 days before the trip will receive a 50% refund.
• Cancellations made less than 30 days before the trip are non-refundable.
4.2 Company Cancellations or Changes: Mystery Retreats Ltd. reserves the right to modify or cancel a trip due to unforeseen circumstances, such as weather or transport disruptions. In such cases, alternative arrangements or a refund will be offered.
4.3 Customer Changes: Changes to the Customer’s preferences after the booking may be considered, but we cannot guarantee alterations due to the surprise nature of the trips.

5. Health, Safety, and Fitness

5.1 Health Requirements: The Customer must disclose any health conditions or disabilities at the time of booking. Mystery Retreats Ltd. will make reasonable accommodations but cannot guarantee all locations or activities will be suitable for all health conditions.
5.2 Fitness Levels: It is the Customer’s responsibility to ensure they are fit for the selected trip. If you have any concerns about the nature of the trip, please consult with us in advance.

6. Liability

6.1 Customer Responsibility: The Customer agrees to follow local laws and the instructions of all service providers (such as hotels and transport operators) during the trip.
6.2 Company Liability: Mystery Retreats Ltd. is not liable for any loss, damage, injury, or delays resulting from third-party services during your trip. We will endeavour to ensure a smooth experience, but we do not guarantee the performance of third-party vendors.
6.3 Travel Insurance: The Customer is advised to arrange personal travel insurance to cover potential issues such as cancellations, medical emergencies, or lost belongings.

7. Privacy and Confidentiality

7.1 Data Collection: To book your trip, we may collect personal information such as your name, contact details, and travel preferences. This information will only be used for the purpose of planning and managing your trip.
7.2 Third-Party Sharing: Your information may be shared with third-party service providers (e.g., hotels, transport companies) solely for the purpose of your trip. We do not sell or share personal data for marketing purposes.
7.3 Surprise Element: By booking with Mystery Retreats Ltd., the Customer agrees not to seek information about the destination or activities prior to departure, in order to preserve the surprise.

8. Force Majeure

Mystery Retreats Ltd. shall not be held responsible for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, strikes, pandemics, or government restrictions. In such cases, reasonable efforts will be made to reschedule or refund the trip.

9. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of your trip, please notify us immediately to allow us to address the issue. If the matter is not resolved, formal complaints can be submitted in writing within 14 days after the trip. Disputes will be handled in accordance with UK law.

10. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments

Mystery Retreats Ltd. reserves the right to amend these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

By booking with Mystery Retreats Ltd., you acknowledge that you have read, understood, and agreed to these terms and conditions.

Website is managed by a raffle website design firm based in the UK.