Effective Date: 1st October 2024

Mystery Retreats Ltd. (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services. By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect and process different types of personal data from customers, including:

• Personal Identification Information: Name, address, phone number, email address, and age.
• Payment Information: Credit/debit card details, billing addresses, and transaction history (processed by third-party payment providers).
• Trip Preferences: Information about your travel preferences (e.g., destination preferences, accommodation types).
• Health Information: Any health conditions or dietary requirements relevant to your trip (only if voluntarily provided by you).
• Technical Information: IP address, browser type, time zone setting, and device information (collected via cookies and similar technologies).

2. How We Use Your Data

We use your personal data to:

• Provide Our Services: To arrange and confirm your mystery trip, including booking accommodation, transportation, and other services.
• Process Payments: To process transactions for your bookings.
• Communicate With You: To send you trip confirmations, updates, and any necessary notifications related to your booking.
• Improve Our Services: To understand customer preferences and improve our services and website functionality.
• Marketing: With your consent, we may send you promotional offers or newsletters. You can opt out at any time by following the unsubscribe instructions in our emails.
• Legal Obligations: To comply with applicable laws and regulations, including fraud prevention, and to meet our contractual obligations.

3. How We Share Your Data

We may share your data with third parties in the following circumstances:

• Service Providers: We work with third-party providers (e.g., hotels, transport companies, and payment processors) to deliver our services. These providers have access to your personal data only to perform their services on our behalf and are obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction, subject to confidentiality obligations.

4. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to meet any legal, accounting, or reporting requirements.

• Personal data: Retained for up to 6 years after the conclusion of your trip.
• Payment information: We do not store your payment card details after your transaction is completed; these are processed securely by our payment processors.

5. Your Data Protection Rights

Under the UK General Data Protection Regulation (GDPR), you have the following rights:

• Access: You have the right to request copies of your personal data we hold.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Erasure: You have the right to request that we delete your personal data, under certain conditions.
• Restriction of Processing: You can request that we restrict the processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer your data to another organisation or directly to you, under certain conditions.
• Objection: You can object to the processing of your personal data for direct marketing purposes or if the processing is based on legitimate interests.

To exercise any of these rights, please contact us at hello@mysteryretreats.co.uk. We will respond to your request within one month.

6. Security of Your Data

We take reasonable technical and organisational precautions to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and gather usage information.

• Cookies: Small text files stored on your device that help us recognise repeat visitors and remember preferences.
• Analytics: We use third-party analytics tools, such as Google Analytics, to monitor and analyse website usage.

You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.

Please check this page periodically for updates. Your continued use of our services after any changes have been posted will constitute your acceptance of those changes.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Mystery Retreats Ltd.
Cotton Court Business Centre, Church Street, Preston, PR13BY
Email: hello@mysteryretreats.co.uk
Phone: –